Delivery & Returns

Returns

Emily’s Wardrobe Limited has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, unworn, unwashed, with its original tags and original packaging. You’ll also need to include your receipt or proof of purchase.

Goods are returned at your own expense and must be tracked and proof of postage must also be provided.

To return an item, please contact us at sales@emilyswardrobe.com to request a returns form. Upon completing, send the form along with your goods and receipt/proof of purchase to:

Emily’s Wardrobe Limited
3 Connaught Drive
Weybridge
Surrey KT13 0XA
UK

Please provide the tracking information of your return to sales@emilyswardrobe.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be aware it can take up to 21 days for your bank or credit card company to process your refund. Please note that shipping, taxes and other associated duties are non-refundable.

Shipping to UK & UK Non-Mainland:

Standard Delivery – £2.50

Orders received before 12pm will be shipped same day via Royal Mail, 2nd Class, Signed For. Orders received after 12pm will be shipped the next working day. Approximate delivery time is 2-3 days.

Next Day Delivery – £12.50

Orders received before 12pm will be shipped same day via Royal Mail Special Delivery.

Shipping to European Countries:

Standard Delivery – £16.00

Orders received before 12pm will be shipped same day via DHL. Orders received after 12pm will be shipped the next working day. Approximate delivery time is 2-5 days.

Shipping to Rest of the World:

Standard Delivery – £25.00

Orders received before 12pm will be shipped same day via DHL. Orders received after 12pm will be shipped the next working day. Approximate delivery time is 2-5 days.

Please note:
Emily’s Wardrobe Limited will not be liable for any taxes, duties or other additional costs imposed by the receiving country. Emily’s Wardrobe Limited does not ship goods on a Saturday, Sunday or Public Holiday. Delivery timescales are approximate and may vary according to your location.